HEWITT DEALER QUESTIONS AND ANSWERS:
(Please note COMPLETE details are provided in the back of the dealer price book.)
Q: How do I order?A: All orders must be submitted online at hewittrad.com. Please do NOT send your orders to your sales representative.
Q: When should I place my orders?
A: Place your orders as you have them. Online, you can add to your existing order; we will keep adding them to one order. This reserves the product in stock or gives us time to make out-of-stock items. You will receive an email notification each time there is an add or change to your order.
Q: Does Hewitt offer customization or special builds?
A: Yes, please contact your sales rep to receive a drawing and quote.
Q: How is the product shipped?
A: Hewitt truck, 3rd party truck, FedEx, or pick up at the factory. Warehouse pickups must be picked up by the dealer.
Q: What are the freight costs?
A: Freight costs are calculated on a percentage of your invoice based on location…see dealer price book for further details. Please contact your sales rep for complete details.
Q: What if my customer buys online at www.hewittrad.com?
A: Hewitt stocking and qualifying dealers will receive a credit for all orders that ship into your area. There are coupon codes available if you want to give your customers a 5% or 10% discount.
Q: Are there assembly and installation instructions?
A: Yes, all products are shipped with assembly instructions. We also have assembly, troubleshooting, and maintenance videos available through our website, www.hewittrad.com.
Q: Is there a credit limit?
A: Yes, credit limits are based on your sales and payment history and the number of years being a Hewitt dealer.
Q: What are the payment methods accepted?
A: ACH, Wire, Cashiers, Check, credit card (except AMX). All credit card transactions will incur a 3% fee.
Q: How do I file a warranty claim or make a return?
A: Online form is available at www.hewittrad.com/returns. Please note there is a 20% restocking fee on all returned product or a 50% restocking fee on returned product under $60.
Q: Are there guidelines on advertising?
A: As an authorized Hewitt dealer, you can advertise the Hewitt name and products in your area. Advertising co-op is available if no Hewitt competitors are displayed in the advertising piece. Yearly credits are limited to 5% of sales, paid out on a 50/50 scale. Advertising co-op credit requests are to be submitted at www.hewittrad.com/advertising.
Q: Is there a charge for price sheets, brochures, and banners/signs?
A: Price sheets, brochures, and select banners/signs are provided at no charge. If shipped with an order, there are no shipping charges. If shipping Fed-Ex, you will be billed for the shipping cost only.
Q: What is my sales territory?
A: We do not guarantee territories; however, we do target an area. Please contact your sales rep to determine territory/area; based on sales potential and existing Hewitt dealers.
Q: What services do I need to offer as a Hewitt dealer?
A: Services requested are assembly, delivery, installation, and removal to surpass customer satisfaction.